{"id":39,"date":"2024-04-08T00:56:47","date_gmt":"2024-04-08T00:56:47","guid":{"rendered":"http:\/\/fp.ppd\/?page_id=39"},"modified":"2026-07-01T15:56:07","modified_gmt":"2026-07-01T05:56:07","slug":"policies","status":"publish","type":"page","link":"https:\/\/flowpower.com.au\/residential\/policies\/","title":{"rendered":"Policies &#038; Commitments"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"acf":{"page_builder":[{"acf_fc_layout":"h1","content":"<h1>POLICIES &amp; COMMITMENTS<\/h1>","subtitle":"","content_copy":"","lottie_json":false,"json_code":"","loop":false,"inset":false,"centred":false,"small":true,"image_right":false,"image_bottom":false,"crop_image":false,"darken_blend_mode":false,"full_height":false,"background_colour":"mint"},{"acf_fc_layout":"breadcrumbs","background_colour":""},{"acf_fc_layout":"policy_cards","cards":[{"content":"<h6>Residential Agreement Terms<\/h6>\r\nView our retail contract agreement terms and conditions for solar feed-in tariffs.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/policies\/agreement-terms\/\">Explore<\/a>"},{"content":"<h6>Small Business Agreement Terms<\/h6>\r\nView our retail contract agreement terms.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/policies\/small-business-agreement-terms\/\">Explore<\/a>"},{"content":"<h6>Privacy<\/h6>\r\nLearn about how we handle personal information in accordance with the Privacy Act.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/policies\/privacy-policy\/\">Explore<\/a>"},{"content":"<h6>Residential Hardship Policy<\/h6>\r\nWe offer support for residential customers facing difficulty paying their bills.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/policies\/hardship-policy\/\">Explore<\/a>"},{"content":"<h6>Life Support<\/h6>\r\nHelping homes and business's that need life support equipment.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/policies\/life-support\/\">Explore<\/a>"},{"content":"<h6>Family &amp; Domestic Violence<\/h6>\r\nWe offer support for customers experiencing family and domestic violence.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/policies\/family-and-domestic-violence\/\">Explore<\/a>"},{"content":"<h6>Customer Charter<\/h6>\r\nOur customer charter is our benchmark for what you can expect as a customer.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/wp-content\/uploads\/Flow-Power-Residential-Customer-Charter.pdf\" target=\"_blank\" rel=\"noopener\">Explore<\/a>"},{"content":"<h6>Standard Retail Contract \u2013 VIC<\/h6>\r\nStandard retail contract agreement for Victoria.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/wp-content\/uploads\/20260701-Flow-Power-Standard-Retail-Contract-Victoria.pdf\" target=\"_blank\" rel=\"noopener\">Explore<\/a>"},{"content":"<h6>Standard Retail Contract \u2013 NSW, ACT,\u00a0 SA &amp; QLD<\/h6>\r\nStandard Retail Contact Agreement terms for all other states.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/wp-content\/uploads\/20260701-Flow-Power-Residential-NECF-Retail-Contract.pdf\" target=\"_blank\" rel=\"noopener\">Explore<\/a>"},{"content":"<h6>Complaints Policy<\/h6>\r\nWe take your complaints seriously. Our Complaints Policy outlines what you can expect from us.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/wp-content\/uploads\/20230801-Flow-Power-Residential-Complaints-policy.pdf\" target=\"_blank\" rel=\"noopener\">Explore<\/a>"},{"content":"<h6>Corporate Responsibility<\/h6>\r\nThe procedures and policies relating to the function of Flow Power.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/policies\/corporate-responsibility\/\">Explore<\/a>"},{"content":"<h6>Direct Debit Form<\/h6>\r\nDownload and complete the form to set up direct debit for your account.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/policies\/direct-debit\/\">Explore<\/a>"},{"content":"<h6><strong>Privacy Collection Statement for Credit Reporting Policy<\/strong><\/h6>\r\nDownload our Credit Reporting Policy, which describes how we comply with our obligations in relation to credit-related information and credit reporting contained in the Privacy Act.\r\n\r\n<a href=\"https:\/\/flowpower.com.au\/residential\/wp-content\/uploads\/Privacy-Collection-Statement-for-Credit-Reporting.pdf\" target=\"_blank\" rel=\"noopener\">Download<\/a>"}],"background_colour":"blue"},{"acf_fc_layout":"faq_cta","heading":"<h2>Have more questions?\u00a0<em>we\u2019re here to help.<\/em><\/h2>","content":"<strong>We believe there\u2019s no such thing as a stupid question.\u00a0 We\u2019re here to provide answers, information, and general support. Check out our FAQs or get in touch if you\u2019d prefer to chat.<\/strong>","buttons":[{"link":{"title":"See our FAQs","url":"https:\/\/flowpower.com.au\/residential\/frequently-asked-questions\/","target":""}},{"link":{"title":"Get in touch","url":"https:\/\/flowpower.com.au\/residential\/contact-us\/","target":""}}],"show_arrow":true,"centered":false,"background_colour":"mint"}],"summary":"Explore Flow Power's policies and commitments. 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