{"id":804,"date":"2024-04-11T02:20:47","date_gmt":"2024-04-11T02:20:47","guid":{"rendered":"https:\/\/fpweb-powerrenewable-staging.azurewebsites.net\/policies\/privacy-policy-2\/"},"modified":"2025-10-24T09:04:05","modified_gmt":"2025-10-23T23:04:05","slug":"life-support","status":"publish","type":"page","link":"https:\/\/flowpower.com.au\/residential\/policies\/life-support\/","title":{"rendered":"Life Support"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":39,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-804","page","type-page","status-publish","hentry"],"acf":{"page_builder":[{"acf_fc_layout":"h1","content":"

LIFE SUPPORT<\/h1>","subtitle":"","content_copy":"","lottie_json":false,"json_code":"","loop":false,"inset":false,"centred":false,"small":true,"image_right":false,"image_bottom":false,"crop_image":false,"darken_blend_mode":false,"full_height":false,"background_colour":"dark-blue"},{"acf_fc_layout":"breadcrumbs","background_colour":"grey"},{"acf_fc_layout":"two_column_article","content":"

About Flow Power\u2019s Life Support Policy<\/h3>\r\nAt Flow Power, we know and understand that some customers need specific life support equipment.\r\n\r\nIf someone at your address uses life support equipment, please register the details with us immediately. Under the energy regulations there are additional protections in place for customers with valid registration.\r\n\r\n \r\n\r\n[button text='Download Policy' link='https:\/\/flowpower.com.au\/residential\/wp-content\/uploads\/2024\/04\/Flow-Power-Residential-Life-Support-Policy.pdf' type='new']\r\n

Life support registration<\/h3>\r\nIf you or someone at your premises relies on life support equipment there are a few things you need to do to complete your life support registration with us.\r\n\r\nLet us know you require life support protection \u2013 we will immediately flag your account.\r\n\r\nComplete the medical confirmation form that we will send you and return it to us by the due date*.\r\n\r\nPrepare an action plan in case of a planned or unplanned outage. See below for helpful information on what your \u2018action plan\u2019 should include.\r\n\r\nCheck with us to see if you are eligible for the life support concession. This is an addition to any regular concession you may be eligible for.\r\n\r\nBy registering your life support equipment with us you will receive four days' advance written notice of any planned outages. Other restrictions will also be applied when it comes to disconnecting your power. In the event of a power outage, your premises will also be on the priority list for reconnection of supply.\r\n\r\nPlease note: if your registered address is outside Victoria and you have an existing medical confirmation form that was submitted to a previous retailer or distributor, you can send us that form instead of providing us with a new one.\r\n\r\nThe form should meet the following requirements:\r\n\r\nit\u2019s signed and dated by a medical practitioner within the past four years, and\r\nthe form is legible (i.e. the print can be read).\r\n\r\nYou can download the medical confirmation form here. Once you\u2019ve completed it according to the above conditions, you must return the complete and signed form to us via email at contact@flowpower.com.au\r\n\r\nWe will then confirm receipt of your medical confirmation and notify the distributor.\r\n

What is life support equipment?<\/h3>\r\nThe energy regulations define life support equipment to mean any of the following:\r\n