{"id":827,"date":"2024-04-11T03:59:37","date_gmt":"2024-04-11T03:59:37","guid":{"rendered":"https:\/\/fpweb-powerrenewable-staging.azurewebsites.net\/policies\/life-support-2\/"},"modified":"2026-04-27T10:55:12","modified_gmt":"2026-04-27T00:55:12","slug":"hardship-policy","status":"publish","type":"page","link":"https:\/\/flowpower.com.au\/residential\/policies\/hardship-policy\/","title":{"rendered":"Hardship Policy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":39,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-827","page","type-page","status-publish","hentry"],"acf":{"page_builder":[{"acf_fc_layout":"h1","content":"<h1>HARDSHIP POLICY<\/h1>","subtitle":"","content_copy":"","lottie_json":false,"json_code":"","loop":false,"inset":false,"centred":false,"small":true,"image_right":false,"image_bottom":false,"crop_image":false,"darken_blend_mode":false,"full_height":false,"background_colour":"dark-blue"},{"acf_fc_layout":"breadcrumbs","background_colour":"grey"},{"acf_fc_layout":"two_column_article","content":"<h3>About Flow Power\u2019s\r\nHardship Policy<\/h3>\r\nIf you need help paying your bill, Flow Power offers residential customers support through our hardship program.\r\n\r\nWe encourage any customers experiencing difficulties in paying their energy bill to contact us.\r\n\r\nFlow Power will always try to find a suitable solution for customers dealing with financial hardship who are willing, but not able, to manage their energy bills.\r\n\r\n&nbsp;\r\n\r\n[button text='Download Policy for Victoria' link='https:\/\/flowpower.com.au\/residential\/wp-content\/uploads\/2024\/04\/Flow-Power-Residential-Hardship-Policy-Victoria.pdf' type='new']\r\n\r\n[button text='Download Policy for all other states' link='https:\/\/flowpower.com.au\/residential\/wp-content\/uploads\/2024\/04\/Flow-Power-ResidHardship-Policy-QLD-NSW-ACT-SA-TAS.pdf' type='new']","sidebar_content":"<h2>Having trouble with your bills?\r\n<em>we\u2019re here to help<\/em><\/h2>\r\nYou can contact us via online chat Mon-Fri 9-5 (AEST) or call <strong>1800 359 797<\/strong> to see what financial assistance you may be eligible to receive through Flow Power\u2019s hardship program.","sidebar_buttons":[{"link":{"title":"See our FAQs","url":"https:\/\/flowpower.com.au\/residential\/frequently-asked-questions\/","target":""}},{"link":{"title":"Get in touch","url":"https:\/\/flowpower.com.au\/residential\/contact-us\/","target":""}}],"background_colour":"grey"},{"acf_fc_layout":"spacer","large":false,"background_colour":"grey"}],"summary":"Learn about how we can help you, if you need help paying your bill, through our Hardship Policy.","show_ci_banner":false,"hide_headermenu":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hardship Policy - Flow Power<\/title>\n<meta name=\"description\" content=\"Learn about Flow Power\u2019s hardship policy and support options. 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