{"id":868,"date":"2024-04-11T05:57:41","date_gmt":"2024-04-11T05:57:41","guid":{"rendered":"https:\/\/fpweb-powerrenewable-staging.azurewebsites.net\/policies\/life-support-2\/"},"modified":"2025-12-17T13:31:01","modified_gmt":"2025-12-17T03:31:01","slug":"fees-and-charges","status":"publish","type":"page","link":"https:\/\/flowpower.com.au\/residential\/pricing\/fees-and-charges\/","title":{"rendered":"Fees & Charges"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":14,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-868","page","type-page","status-publish","hentry"],"acf":{"page_builder":[{"acf_fc_layout":"h1","content":"

FEES &\r\nCHARGES<\/h1>","subtitle":"For residential and small business customers","content_copy":"","lottie_json":false,"json_code":"","loop":false,"inset":false,"centred":false,"small":true,"image_right":false,"image_bottom":false,"crop_image":false,"darken_blend_mode":false,"full_height":false,"background_colour":"dark-blue"},{"acf_fc_layout":"breadcrumbs","background_colour":""},{"acf_fc_layout":"text","content":"

Summary of Flow Power\u2019s fees and charges<\/h3>","column_two":"There are several retail fees associated with the sale of electricity to residential and small business customers. These are known as the retailer's fees and charges which you are required to pay under your contract.\r\n\r\nPlease be aware that this is not an exhaustive list of all the fees you might need to pay.\r\n\r\nFlow Power may pass on any charges imposed by third parties, which may include fees related to the supply of electricity to your address, miscellaneous charges from your distributor or any merchant fees imposed by banks.\r\n\r\nThese charges will be clearly listed on your bill. Please note that all fees mentioned here are subject to change as per your contract.\r\n\r\nAll fees mentioned here include GST.<\/strong>\r\n\r\nContract terms and conditions apply.","inset":false,"background_colour":""},{"acf_fc_layout":"faq","title":"

Victoria<\/h3>","faqs":[{"title":"Ausnet","content":"
    \r\n \t
  1. Move in, reconnection or disconnection (business hours): $39.34<\/li>\r\n \t
  2. Move in, reconnection or disconnection (after hours): $75.74<\/li>\r\n \t
  3. Special meter reads: $39.34<\/li>\r\n \t
  4. Solar meter reconfiguration: $17.08<\/li>\r\n<\/ol>"},{"title":"Jemena","content":"
      \r\n \t
    1. Move in or reconnection (business hours): $61.55<\/li>\r\n \t
    2. Move in or reconnection (after hours): $107.43<\/li>\r\n \t
    3. Disconnection: $88.25<\/li>\r\n \t
    4. Special meter reads: $59.30<\/li>\r\n \t
    5. Solar meter reconfiguration: $56.41<\/li>\r\n<\/ol>"},{"title":"CitiPower","content":"
        \r\n \t
      1. Move in or reconnection: $44.85<\/li>\r\n \t
      2. Move in or reconnection (same day): $57.60<\/li>\r\n \t
      3. Disconnection: $45.52<\/li>\r\n \t
      4. Special meter reads: $36.87<\/li>\r\n \t
      5. Solar meter reconfiguration: $68.54<\/li>\r\n<\/ol>"},{"title":"Powercor","content":"
          \r\n \t
        1. Move in or reconnection: $66.44<\/li>\r\n \t
        2. Move in or reconnection (same day): $108.24<\/li>\r\n \t
        3. Disconnection: $70.61<\/li>\r\n \t
        4. Special meter reads: $58.32<\/li>\r\n \t
        5. Solar meter reconfiguration: $69.14<\/li>\r\n<\/ol>"},{"title":"United Energy","content":"
            \r\n \t
          1. Move in or reconnection (business hours): $65.23<\/li>\r\n \t
          2. Move in or reconnection (after hours): $114.17<\/li>\r\n \t
          3. Move in or reconnection (same day): $98.33<\/li>\r\n \t
          4. Disconnection: $65.23<\/li>\r\n \t
          5. Special meter reads: $30.64<\/li>\r\n \t
          6. Solar meter reconfiguration: $86.97<\/li>\r\n<\/ol>"}],"background_colour":"blue"},{"acf_fc_layout":"spacer","large":false,"background_colour":""},{"acf_fc_layout":"faq","title":"

            New South Wales<\/h3>","faqs":[{"title":"Ausgrid","content":"
              \r\n \t
            1. Special meter read: $15.87<\/li>\r\n \t
            2. Reconnection (business hours): $156.54<\/li>\r\n \t
            3. Vacant property disconnection completed (includes reconnection): $222.98<\/li>\r\n \t
            4. Vacant property (site visit only): $56.91<\/li>\r\n \t
            5. Disconnection completed: $113.67<\/li>\r\n \t
            6. Reconnection completed: $113.67<\/li>\r\n \t
            7. Disconnection (site visit only): $68.66<\/li>\r\n \t
            8. Disconnection completed - technical\/advanced (includes reconnection): $382.33<\/li>\r\n<\/ol>"},{"title":"Essential","content":"
                \r\n \t
              1. Disconnection (vacant): $80.95<\/li>\r\n \t
              2. Reconnection (vacant): $85.14<\/li>\r\n \t
              3. Site visit only: $80.95<\/li>\r\n \t
              4. Reconnection\/Disconnection (pole top\/pillar): $377.17<\/li>\r\n \t
              5. Disconnection (complete): $92.85<\/li>\r\n \t
              6. Reconnection (complete): $85.14<\/li>\r\n \t
              7. Disconnection (technical): $93.29<\/li>\r\n \t
              8. Reconnection (technical): $85.14<\/li>\r\n \t
              9. Reconnection (outside normal hours): $215.52<\/li>\r\n \t
              10. Move in\/out meter read $39.77<\/li>\r\n \t
              11. Special meter read (incl wasted visit): $39.77<\/li>\r\n<\/ol>"},{"title":"Endeavour","content":"
                  \r\n \t
                1. Disconnections (meter box) - includes reconnection: $99.59<\/li>\r\n \t
                2. Disconnections (meter load tail) - includes reconnection: $76.48<\/li>\r\n \t
                3. Reconnections (site visit): $84.43<\/li>\r\n \t
                4. Disconnections (site visit): $84.43<\/li>\r\n \t
                5. Reconnections (outside normal hours): $95.37<\/li>\r\n \t
                6. Disconnections (pole top\/pillar box)- includes reconnection: $622.24<\/li>\r\n \t
                7. Disconnections at Pole Top \/ Pillar Box - Site Visit: $266.94<\/li>\r\n \t
                8. Reconnection of already connected site: $170.05<\/li>\r\n \t
                9. Disconnections (meter load tail) site visit only: $298.79<\/li>\r\n \t
                10. Special meter reads: $49.80<\/li>\r\n \t
                11. Special meter reads (site visit): $39.82<\/li>\r\n \t
                12. Move in\/out meter reads: $49.80<\/li>\r\n<\/ol>"}],"background_colour":"blue"},{"acf_fc_layout":"spacer","large":false,"background_colour":""},{"acf_fc_layout":"faq","title":"

                  South Australia<\/h3>","faqs":[{"title":"SA Power Networks ","content":"
                    \r\n \t
                  1. Disconnection at meter: $60.94<\/li>\r\n \t
                  2. Reconnection at meter: $60.94<\/li>\r\n \t
                  3. Disconnection (site visit): $103.26<\/li>\r\n \t
                  4. Reconnection (single phase): $247.38<\/li>\r\n \t
                  5. Reconnection (multiple phase): $316.12<\/li>\r\n \t
                  6. Special meter read: $19.18<\/li>\r\n<\/ol>"}],"background_colour":"blue"},{"acf_fc_layout":"spacer","large":false,"background_colour":""},{"acf_fc_layout":"faq","title":"

                    Queensland<\/h3>","faqs":[{"title":"Energex","content":"
                      \r\n \t
                    1. Special meter read: $22.20<\/li>\r\n \t
                    2. Move in read: Free<\/li>\r\n \t
                    3. Move out read: $22.20<\/li>\r\n \t
                    4. Manual connection: Free<\/li>\r\n \t
                    5. Manual disconnection: Free<\/li>\r\n \t
                    6. Afterhours manual connection: Up to $153.82<\/li>\r\n<\/ol>"}],"background_colour":"blue"},{"acf_fc_layout":"spacer","large":false,"background_colour":""},{"acf_fc_layout":"spacer","large":false,"background_colour":"grey"},{"acf_fc_layout":"two_column_article","content":"

                      Account fees<\/h3>\r\nFlow Power may apply the following fees to maintain your account as required:\r\n

                      Credit card payment fee<\/h6>\r\nMay apply depending on the credit card you use to pay your bill.\r\n
                      Request for historical billing information<\/h6>\r\nWe are happy to provide you with copies of your past Flow Power bills. We may charge you for any costs incurred by us related to retrieving this information\r\n
                      Other charges<\/h6>\r\nIf a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you.\r\n\r\nThe charges for network-related services may include our reasonable costs for arranging such services.\r\n

                      Meter upgrade<\/h3>\r\nWe will work with you to install or upgrade your smart meter by an agreed-upon date.\r\n\r\nThe installation of a smart meter depends on the following pre-conditions:\r\n
                        \r\n \t
                      • you have signed an energy contract with Flow Power, and<\/li>\r\n \t
                      • the proposed site for the meter is safe, accessible and ready for installation.<\/li>\r\n<\/ul>\r\nIf you have signed up to Flow Power with a basic meter, we will initiate the meter upgrade process as soon as we become financially responsible for your site and your cooling-off period has ended.\r\n\r\nThe meter upgrade will be completed within approx. 60 days of your upgrade request.\r\n\r\nWe will pass on any distributor fees for meter upgrades where applicable.\r\n

                        Connection fees and charges<\/h3>\r\nIf you\u2019re moving into a new home, you may need to pay some fees for the connection or disconnection of your electricity. These fees are charged by the energy network distributor in your area.\r\n\r\nFlow Power collects these fees on behalf of the distributor and the charges will appear on your electricity bill.\r\n\r\nThere are five types of connection fees you may be charged.\r\n\r\nReconnection fees apply when the property you\u2019re moving into has been disconnected. Your distributor will need to reconnect the electricity supply before you move in.\u00a0 A reconnection fee will also apply if your electricity has been disconnected due to failure to meet payment due dates. Reconnection will occur within 3 business days of notice*.\r\n\r\nDisconnection fees apply when you need to disconnect the electricity at your old property. Disconnecting your electricity supply ensures you don\u2019t pay any ongoing electricity costs for your old property. Disconnection will occur within 4 business days of notice*.\r\n\r\nSpecial meter read fees apply when a meter needs to be manually read as per your request.\r\n\r\nSolar meter reconfiguration fees apply when replacing or reconfiguring your electricity meter to record the solar energy generation.\r\n\r\nFlow Power currently does not charge for remote move in\/reconnection or remote special meter reads.\r\n\r\nRemote move in\/reconnection and remote special meter read occur when the distributor can perform the required work without having to physically visit your home. Remote work is only possible for homes with smart meters.\r\n\r\n*To request a reconnection or disconnection, we kindly ask for a minimum of three days' notice. Please refer to the Fees & Charges table for the corresponding fees associated with your request.","sidebar_content":"

                        Have more questions?\r\nwe\u2019re here to help<\/em><\/h2>\r\nWe\u2019re here to provide answers, information, and general support. Check out our FAQs or get in touch if you\u2019d prefer a chat.","sidebar_buttons":[{"link":{"title":"See our FAQs","url":"https:\/\/flowpower.com.au\/residential\/frequently-asked-questions\/","target":""}},{"link":{"title":"Get in touch","url":"https:\/\/flowpower.com.au\/residential\/contact-us\/","target":""}}],"background_colour":"grey"},{"acf_fc_layout":"spacer","large":false,"background_colour":"grey"}],"summary":"Find out what fee types apply to your Flow Home plan.","show_ci_banner":false,"hide_headermenu":false},"yoast_head":"\nFees & Charges - Flow Power<\/title>\n<meta name=\"description\" content=\"See Flow Power\u2019s residential fees and charges clearly outlined so you know exactly what to expect when managing your electricity plan.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/flowpower.com.au\/residential\/pricing\/fees-and-charges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fees & Charges - 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