Why Flow Power
See how we’re powering the transition to a more sustainable Australia

30 years in the energy industry, all started with a single lightbulb moment

We’re building enough renewable power projects to power all of our customers

All of our plans include 100% Certified GreenPower at no extra cost

Shift your energy usage to greener times and get discounts on your bills
Tools & Tech
Pricing
See how we’re powering the transition to a more sustainable Australia

Using energy when wholesale prices are low isn’t just good for your wallet. It can also be good for the planet.

If you have rooftop solar, the FPEA is an ongoing variable adjustment to your feed-in tariff (FiT) on your electricity bill if you generate and export energy at home.

Our guide will take you through each section on your bill, so you can read your bill with confidence.
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1800 359 797

Make the Switch

Make the Switch

POLICIES & COMMITMENTS

Home /Policies & Commitments

Agreement Terms

View our retail contract agreement terms and conditions for solar feed-in tariffs.

Privacy

Learn about how we handle personal information in accordance with the Privacy Act.

Hardship

We offer support for residential customers facing difficulty paying their bills.

Life Support

Helping homes that need life support equipment.

Family & Domestic Violence

We offer support for customers experiencing family and domestic violence.

Customer Charter

Our customer charter is our benchmark for what you can expect as a customer.

Standard Retail Contract – VIC

Market Retail Contract Agreement Terms and Feed-in Tariff Terms & Conditions.

Standard Retail Contract – NSW, SA, QLD & TAS

Learn more about Flow Power’s Standard Retail Contact Agreement terms for all other states.

Complaints Policy

We take your complaints seriously. Our Complaints Policy outlines what you can expect from us.

Corporate Responsibility

The procedures and policies relating to the function of Flow Power.

Direct Debit Form

Download and complete the form to set up direct debit for your account.

Have more questions? we’re here to help.

We believe there’s no such thing as a stupid question. We’re here to provide answers, information, and general support. Check out our FAQs or get in touch if you’d prefer to chat.

See our FAQs Get in touch