POLICIES & COMMITMENTS

Residential Agreement Terms

View our retail contract agreement terms and conditions for solar feed-in tariffs.

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Small Business Agreement Terms

View our retail contract agreement terms.

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Privacy

Learn about how we handle personal information in accordance with the Privacy Act.

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Residential Hardship Policy

We offer support for residential customers facing difficulty paying their bills.

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Life Support

Helping homes and business’s that need life support equipment.

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Family & Domestic Violence

We offer support for customers experiencing family and domestic violence.

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Customer Charter

Our customer charter is our benchmark for what you can expect as a customer.

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Standard Retail Contract – VIC

Market Retail Contract Agreement Terms and Feed-in Tariff Terms & Conditions.

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Standard Retail Contract – NSW, SA, QLD & TAS

Learn more about Flow Power’s Standard Retail Contact Agreement terms for all other states.

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Complaints Policy

We take your complaints seriously. Our Complaints Policy outlines what you can expect from us.

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Corporate Responsibility

The procedures and policies relating to the function of Flow Power.

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Direct Debit Form

Download and complete the form to set up direct debit for your account.

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Have more questions? we’re here to help.

We believe there’s no such thing as a stupid question.  We’re here to provide answers, information, and general support. Check out our FAQs or get in touch if you’d prefer to chat.