FREQUENTLY ASKED
QUESTIONS

Customer Support

Already a customer? Check this section for information about your account.

Explore

Pricing

What more information about your pricing? Here are the answers to some commonly asked questions.

Explore

Your Flow Kit

Need help with your Flow Hub or Smart Plug? We’ve got you covered.

Explore

Smart Meters

Here’s what you need to know about smart meters, the upgrade process and everything in between.

Explore

Billing & Payments

Questions about billing, direct debit and fees and charges? We’ve got the answers.

Explore

Have more questions? we’re here to help