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Customer Support

Already a customer? Check this section for information about your account.

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Your Flow Kit

Need help with your Flow Hub or Smart Plug? We’ve got you covered.

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Pricing

What more information about your pricing? Here are the answers to some commonly asked questions.

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Smart Meters

Here’s what you need to know about smart meters, the upgrade process and everything in between.

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Billing & Payments

Questions about billing, direct debit and fees and charges? We’ve got the answers.

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Solar, Batteries & EVs

Learn more about how solar, batteries and EVs integrate with your Flow Home plan and influence the rate you pay for electricity.

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Have more questions? we’re here to help