There are several concessions available to Flow Power customers in Victoria.
Please see below for more information on the types of concessions,
eligibility and information about how to apply.
The Annual Electricity Concession is a year-round reduction on eligible customer electricity bills. From 1 July 2012, the Victorian Government reduced this concession due to compensation that low-income households receive through the Commonwealth Clean Energy Future Household Assistance Package Carbon Tax.
The Annual Electricity Concession will not be applied to $171.60 of a concession holder’s annual electricity bill (equivalent to 8.23 cents per day). Eligible customers will therefore receive a 17.5% reduction on their bill, less 8.23 cents per day for the number of days in the billing period.
Eligibility
To be eligible for this concession, a customer must hold a valid concession card. Valid concession cards include:
Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.
Application
To apply for this concession, please contact Flow Power on 1800 359 797 so we can add your concession details to your account.
The Life Support Concession is provided by the Department of Health and Human Services (DHHS) and is available to assist customers who require the use of specific life support machines in their home. The concession provides a discount that is equivalent to 1880 kWh of electricity per year for eligible machines.
Eligibility
You can apply for the Life Support Energy concession if you, or someone living at the address, have one of the following machines in the home:
The electricity account holder must also have a valid concession card. Valid concession cards include:
Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.
Application
If you have a life support machine that is eligible for concession, or any other type of machine prescribed by a doctor for life support purposes, completed the Life Support application form and contact Flow Power to register your life support requirement on 1800 359 797.
The Medical Cooling Concession is provided by the Department of Health and Human Services for electricity usage between 1 November and 30 April (inclusive) each year. It provides a 17.5% discount on electricity bills for this period. An eligible customer will also receive the Annual Electricity Concession.
Eligibility
To be eligible for this concession, a customer must hold a valid concession card and have a medical condition which qualifies, as determined by the Department of Health and Human Services (DHHS). Valid concession cards include:
Examples of qualifying medical conditions include:
Health Care cards in the name of a child are ineligible for this concession. The concession is only applicable for your principal place of residence and your account must be listed as residential on a residential tariff structure.
Application
To apply for this concession, eligible customers are required to complete the Application Form and have it certified by their medical practitioner before submitting it to us. The completed form can be returned to us by email or by posting to Flow Power at Ground Floor, 109 Burwood Road, Hawthorn, 3122.
The Excess Energy Concession was introduced by the Victorian Government in December 2013 to address fraud and misuse of the Annual Electricity Concession and Winter Gas Concession. The changes are designed to ensure that these concessions are better targeted to residential customers that need the most assistance.
Eligibility
Customers receiving an Annual Energy Concession on their Flow Power electricity bills may also be eligible for the Excess Energy Concession.
Eligibility criteria includes:
Where a customer exceeds the trigger level amount, they will need to apply for the Excess Energy Concession to continue to receive the 17.5% concession on electricity consumed above the trigger level amount. The trigger level amount is set at $443.00 (excluding GST) for the Annual Electricity Concession and is an annual amount.
Application
Flow Power will advise whether you need to apply for the Excess Energy Concession and will send you an application form. Eligible cardholders will need to submit the completed application to the Department of Human Services. The Department will check your eligibility and advise Flow Power. We will then calculate the Excess Electricity Concession and apply this to your energy bill.
Customers receiving the Life Support Concession, or the Medical Cooling Concession will not be required to apply for the Excess Energy Concession. They will automatically receive the Concession when they reach the trigger level amount.
The Utility Relief Grant Scheme (URGS) helps customers who do not have the capacity to pay their current electricity bill due to a sudden or temporary financial crisis and are at risk of disconnection of supply due to non-payment. A customer may only apply through the scheme once every two years for their electricity account.
Eligibility
To be eligible for this concession a customer may hold a valid concession card, but it is not a pre-requisite. Valid concession cards include:
Customers without an eligible concession card must be able to demonstrate that the financial difficulty is unexpected and has resulted in being unable to pay your electricity bill without assistance. The account must be at risk of non-supply and at least one of the following conditions need to be met:
Application
To apply for the URGS, please contact Flow Power on 1800 359 797 so we can help you complete the application form online.
How much is the grant?
The grant amount is based on the amount you owe at the time of application.
You can receive a maximum of $650 on each utility type in a two-year period (or $1,300 for households with a single energy source. e.g., if you don’t have a gas account with anther retailer and your primary source is electricity only).
Verification process for all concession types
Progressive Green Pty Ltd T/A Flow Power use Centrelink Confirmation eServices to perform a Centrelink/DVA enquiry of your Centrelink or Department of Veterans’ Affairs customer details and concession card status. This enables us to determine if you qualify for an electricity concession. By providing us your concession details, you consent to:
You understand that:
You can email us or call us on 1800 359 797 , weekdays between 9.00am and 5.00pm, AEST.
You can also find more information on the Department of Health and Human Services website. They are located at: Level 13, 555 Collins Street, Melbourne VIC 3000, Telephone: 03 9616 7600.