This guide applies to:
Paired with FOX ESS high-voltage batteries (e.g. ECS / HV battery systems)
Using the FOX ESS Cloud App (iOS/Android) or web portal
Ensure:
Why TOU?
TOU mode allows you to schedule specific charge and discharge periods.
If your inverter is set to Self-Use mode, it will prioritise powering your home and may not export during the Happy Hour window.
In TOU mode, locate the Discharge Schedule section.
Add a new time period:
Set this period to Discharge.
Save settings.
This instructs the battery to discharge during the Happy Hour window.
To ensure available energy:
If Min SOC is set too high (e.g. 40–50%), your battery may stop discharging early and not fully participate in the export window.
Even if your battery discharges, export may be blocked if:
Check:
If these settings are locked, contact your installer.
Between 5:30pm–7:30pm:
Open the mySigen App dashboard.
Look for:
If battery is discharging but grid export is 0:
Yes. You keep full control of your solar and battery system at all times.
Flow Home doesn’t remotely control your inverter or battery. Instead, we give you price signals and a clear Happy Hour window, and you decide how to respond.
If you have a battery or smart inverter, you (or your installer) can set it up so you charge when energy is cheaper and export more during Happy Hour, but all those settings remain in your hands.
Compare quotes from your local pre-vetted installers with Solar Choice.
Learn moreFor technical support in Australia, contact FOX ESS Australia:
Phone: 1300 968 933
Email: service.au@sigenergy.com
Their Australian office is located at Level 1, 14–16 Audsley Street, Clayton South VIC 3169.If export settings are installer-locked, contact your original solar installer first.