BATTERY HAPPY HOUR

We use data from your smart meter, which records how much electricity you export to the grid in 5‑minute intervals.

Each export interval is tagged with the exact time it occurred, so we can clearly identify exports that happen during Happy Hour from exports that happen at other times of day.

Your bill then applies the Happy Hour export rate to the energy you exported during that window, and the standard export rate (currently $0c/kWh) to exports outside that window.

Yes. You keep full control of your solar and battery system at all times.

Flow Power doesn’t remotely control your inverter or battery. Instead, we give you price signals and a clear Happy Hour window, and you decide how to respond.

If you have a battery or smart inverter, you (or your installer) can set it up so you charge when energy is cheaper and export more during Happy Hour, but all those settings remain in your hands.

You can manage your exports using your battery or solar app. At this stage you cannot manage exports directly using the Flow Power app. You can only view your energy usage and export patterns via the Flow Power app.

No. Battery Happy Hour is a month‑to‑month electricity plan with no lock‑in contract and no exit fees.

If you decide Battery Happy Hour isn’t right for you, you can switch to another one of our plans or another retailer at any time.

We do run a standard credit check when you sign up, but if you change your mind early on you also have a 10‑day cooling‑off period as required under energy regulations.

Outside the Happy Hour export window, your feed‑in tariff is 0c/kWh.

That’s because during the middle of the day the grid is often flooded with solar and wholesale prices are low, so your exports aren’t worth much to the system.

By contrast, in Victoria during Happy Hour, you receive a higher export rate of 30c/kWh on the first 15 kWh you export (then 10c/kWh thereafter during the Happy Hour period), because that’s when your energy is more valuable.

Electricity markets and network conditions differ across Australia, which means export rates can vary depending on your location.

For Victorian customers the first 15 kWh you export during Happy Hour earns the boosted feed-in tariff of 30c/kWh. Any additional energy exported during the same Happy Hour period is paid at 10c/kWh.

For NSW, QLD & SA customers the first 15 kWh you export during Happy Hour earns the boosted feed-in tariff of 35c/kWh. Any additional energy exported during the same Happy Hour period is paid at 10c/kWh.

Yes, however, if you would like to redeem this promotion please email us at contact@flowpower.com.au and we will arrange the change for you.

You can see all of this in the Flow Home app:

• A live or near real‑time view of your household usage when live data is available (typically updating every few seconds via smart meter or Flow Hub).
• A “Today” view showing how your usage and exports have tracked so far.
• Historical views of your last 30 days (and beyond) in 5‑minute intervals, including how much you exported and when.
• An energy forecast for the week ahead, highlighting cheaper and more expensive times so you can plan usage and exports.
• A price efficiency dial that shows whether your current behaviour is likely to improve or worsen your monthly Price Efficiency Adjustment. This makes it easy to see how your habits line up with cheaper and more expensive times, and how much of your solar you’re using or exporting.

Any feed-in credit automatically rolls over from month to month and will be applied as a discount to your next monthly bill.

You can request credit to be paid out directly through the Flow Power app in your ‘profile’ section or by contacting customer service via email or live chat (available Monday – Friday, 9-5pm). We will require your bank details for the refund to be processed. Please note it may take up to 21 days for the credit refund to be processed.

If you cancel your Flow Power contract, any credit will be paid out to you.