CONTACT US we’re here to help
Live chat
Use the live chat in the bottom righthand corner of the screen to speak to a member of our team from Monday – Friday, 9-5pm.
You can also access the live chat in your Flow Power app account.
Email us
If you are an existing customer, please use your registered email address for all enquiries (this is where we send your invoices to).
Call us
1800 359 797
Please note, sign up is not available over the phone and can only be completed via our app.
Interpreter Service
131 450
Write to us
PO Box 6074
Hawthorn West, 3122
Victoria, Australia
Emergencies
Call 000 if there is a risk to life or property or for major incidents or faults that threatens someone’s life or property.
Click here for more information about outages and emergencies.
Media enquiries