Yes. While you can use Flow Home while you’re on a basic meter, we don’t recommend it.
If you don’t have a smart meter currently, we can arrange an upgrade.
A smart meter unlocks many of the features of the Flow Home plan. If you have one, you’ll be able to view and shape your live data usage through the Flow Power app.
A smart meter will also accurately report when you used electricity, which will influence your PEA.
If you live in NSW or ACT, it’s likely you’ll need a meter upgrade. We’ll help you with this.
However, Flow Home is not currently available outside of Victoria.
You can get updated on when Flow Home is available in your state via this form.
| Smart meter with live data (a ‘Zigbee’ meter) | If your smart meter has live data enabled, you can take full advantage of your electricity plan and tools.
You’ll be able to view and shape your live energy usage, to influence your Price Efficiency Adjustment (PEA).
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| Smart meter without live data | If you have a smart meter that doesn’t have live data enabled, you’ll be able to take advantage of most but not all of your electricity plan.
You’ll be able to review your energy consumption data from the day before and will receive regular advice on how you can shape your usage, which will help you shape your PEA. However, you won’t be able to see your live usage and may not be able to see some data graphs.
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| Basic meter | If you’re on a basic meter, you won’t have access to information and advice on your live energy use. However, we’ll help you take advantage of general information about the energy price.
Our in-app Energy Forecast will let you find price efficient times to use energy, over the course of a day or a week. You can use this feature to shape your PEA. If you prefer, we can also upgrade your meter. You can learn more about the process here. |
Flow Power typically doesn’t charge for smart meter installation, but in some rare cases (e.g. when we need to change where your meter is housed) additional costs may arise.
We’ll always inform you and get your consent for any potential charges from us or third parties (like meter providers or distributors) before starting any work.
Additional charges may include fixing any wiring issues, safety hazards, asbestos or accessing the meter. If specialised metering equipment or weak mobile signals are needed, this could also result in additional costs.
Please note that it can take up to approx. 60 days for your smart meter upgrade to be completed once you’ve signed up.
If your home doesn’t have a live data enabled smart meter, we will arrange for a metering upgrade. here are a few steps to upgrading your home’s meter.
The metering upgrade process can take some time, but we’ll be here to support you through the upgrade journey. To avoid delays please ensure to update us with your meter position and access requirements.
The smart meter will remain on the property it was installed at (regardless of whether you’re renting or own your property) and can be used with any new electricity provider.
If you have any questions, please contact our friendly team.