HAPPY HOUR
Sign up through participating Solar Choice installers and get access to an exclusive 50¢ per kWh for exports in peak hours.
Please check if your installer is eligible for the happy hour program prior to signing up.
Redeem your
Happy Hour deal
You can sign up through the Flow Power app. Just enter the promo codes in the “How to sign up” section above to access your discounted rate.
Enjoy a generous export rate, variable pricing and 100% GreenPower accredited renewable electricity when you sign up to Flow Home.
Full T&Cs here.
How much do you pay for power?
Flow Power uses variable rates, not peak and off peak rates. Here’s how variable pricing works:
- You get a base rate per kWh
- Your base rate will be adjusted each month to reflect if you used power when it was cheap or expensive
- Using power when it is cheap (typically in the middle of the day) will decrease your rate for the whole month
- Using power when it is expensive (typically in the evening) would increase your rate
- To get the best savings, we recommend moving energy loads (like washing machines, dishwashers and EV chargers) to the middle of the day and using your battery or minimising usage in the evenings.
How it works
During the day
Solar is flooding the grid thanks to Australia’s growing rooftop solar capacity, and wholesale prices can be very low or even negative.
During daytime hours, the grid typically doesn’t need more power – in fact solar power exported during this time can actually lead to strain on our shared electricity system. That’s why Flow Home’s feed in tariff rate outside 5:30-7:30pm is $0 per kWh.
In the evening
Demand and prices typically rise at this time, making power exported from your solar or battery system more valuable. This is because household power usage usually increases when people arrive home after work.
Setting your battery to discharge between 5:30-7:30pm local time and you’ll benefit from our feed-in rate of 50c per kWh to reward you for making smart energy choices.
Throughout the month
Flow Home customers receive more than just bonus rates for smart-timed exports.
The more you avoid using electricity from the grid during morning and evening peak periods, the better your monthly Price Efficiency Adjustment will be, bringing down your overall electricity rate for the month.
This gives energy-savvy exporters additional potential to supercharge their savings.
Receiving your credit
Any feed-in credit automatically rolls over from month to month and will be applied as a discount to your next monthly bill.
You can request credit to be paid out by contacting customer service via email or live chat (available Monday – Friday, 9-5pm). We will require your bank details for the refund to be processed.
If you cancel your Flow Power contract, any credit will be paid out to you.
Your battery, in your hands
Flow Home does not control the customer’s battery.
Instead, customers get:
- Live usage data through the Flow Power app
- You get to fully control your battery system
- Wholesale price forecasts to guide charging and discharging.
- Flexibility to optimise their battery their own way
- Flow Home works with all battery brands and system setups
How to sign up
1. Download the app
To download the app, head to the App Store (iOS) or Play Store (Android). Open the app and tap ‘Sign up’.
2. Add promo code
Promo code will be provided by your installer post purchase. Please check if your installer is eligible and is a part of the program.
3. You’re all set
Follow the prompts to activate your account. You can now use our smart app to start supercharging your savings and taking control of your electricity.
Get pricing
Find the region you live in to access your estimated electricity energy fact sheet for your area.
Prices shown on the factsheets are inclusive of your promotional rates.
If you don’t know which network you are on, check your latest energy bill.
*Please note: if you go through the Flow Power public online estimator tool, the prices shown will not be inclusive of your promo. For a more accurate quote or help selecting the right factsheet for your area, please reach out to us via live chat.
FAQs
We use data from your smart meter, which records how much electricity you export to the grid in 5‑minute intervals.
Each export interval is tagged with the exact time it occurred, so we can clearly identify exports that happen during Happy Hour from exports that happen at other times of day.
Your bill then applies the Happy Hour export rate to the energy you exported during that window, and the standard export rate (currently $0c/kWh to exports outside that window.)
Please note, all new customers in NSW, SA and QLD will require a smart meter upgrade. This is completed at no additional cost to you – you can learn more about the smart meter upgrade process here.
Yes. You keep full control of your solar and battery system at all times.
Flow Home doesn’t remotely control your inverter or battery. Instead, we give you price signals and a clear Happy Hour window, and you decide how to respond.
If you have a battery or smart inverter, you (or your installer) can set it up so you charge when energy is cheaper and export more during Happy Hour, but all those settings remain in your hands.
You can manage your exports using your battery or solar app. At this stage you cannot manage exports directly using the Flow Power app. You can only view your energy usage and export patterns via the Flow Power app.
No. Flow Home is a month‑to‑month electricity plan with no lock‑in contract and no exit fees.
If you decide Flow Home isn’t right for you, you can switch to another retailer at any time.
We do run a standard credit check when you sign up, but if you change your mind early on you also have a 10‑day cooling‑off period as required under energy regulations.
Outside the Happy Hour export window, your feed‑in tariff is currently $0/kWh.
That’s because during the middle of the day the grid is often flooded with solar and wholesale prices are low, so your exports aren’t worth much to the system.
By contrast, during Happy Hour, you receive a higher export rate of 50c/kWh, because that’s when your energy is more valuable.
The feed-in rate of 50c/kWh is available to customers in New South Wales, South Australia and South East Queensland (Energex distribution network).
Flow Home does not currently cap the number of kilowatt‑hours you can export during Happy Hour that receive the boosted rate.
That means the total value you earn from Happy Hour depends on:
• How big your solar and battery system is.
• How you choose to configure your system (for example, how much you keep for overnight use vs how much you export).
Your distribution network may have a limit on how much you can export per phase. Please reach out to your distributor for that information.
You can see the following in the Flow Home app:
- A live or near real‑time view of your household usage when live data is available (typically updating every few seconds via smart meter or Flow Hub).
- A “Today” view showing how your usage and exports have tracked so far.
- Historical views of your last 30 days (and beyond) in 5‑minute intervals, including how much you exported and when.
- An energy forecast for the week ahead, highlighting cheaper and more expensive times so you can plan usage and exports.
- A price efficiency dial that shows whether your current behaviour is likely to improve or worsen your monthly Price Efficiency Adjustment. This makes it easy to see how your habits line up with cheaper and more expensive times, and how much of your solar you’re using or exporting.
Any feed-in credit automatically rolls over from month to month and will be applied as a discount to your next monthly bill.
You can request credit to be paid out by contacting customer service via email or live chat (available Monday – Friday, 9-5pm). We will require your bank details for the refund to be processed.
If you cancel your Flow Power contract, any credit will be paid out to you.
No. Flow Home is not a Virtual Power Plant (VPP).
With Flow Home, customers keep full control of their battery systems. Flow Power does not control how your battery operates or when your energy is exported. Your system runs independently, so you decide how your stored energy is used.
Got more questions? we’re here to help
Contact us via the live chat icon at the bottom right of your screen. Our specialists are available from 9am – 5pm, Monday – Friday.
For more information about Flow Home, read our frequently asked questions via link below.
Please note, we cannot complete residential sign ups over the phone. To sign up your home, download the Flow Power app and follow the prompts. Learn more
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