SOLAR CHOICE OFFER

We use data from your smart meter, which records how much electricity you export to the grid in 5‑minute intervals.

Each export interval is tagged with the exact time it occurred, so we can clearly identify exports that happen during Happy Hour from exports that happen at other times of day.

Your bill then applies the Happy Hour export rate to the energy you exported during that window, and the standard export rate (currently $0c/kWh to exports outside that window.)

Please note, all new customers in NSW, SA and QLD will require a smart meter upgrade. This is completed at no additional cost to you – you can learn more about the smart meter upgrade process here.

Yes. You keep full control of your solar and battery system at all times.

Flow Home doesn’t remotely control your inverter or battery. Instead, we give you price signals and a clear Happy Hour window, and you decide how to respond.

If you have a battery or smart inverter, you (or your installer) can set it up so you charge when energy is cheaper and export more during Happy Hour, but all those settings remain in your hands.

You can manage your exports using your battery or solar app. At this stage you cannot manage exports directly using the Flow Power app. You can only view your energy usage and export patterns via the Flow Power app.  

No. Flow Home is a month‑to‑month electricity plan with no lock‑in contract and no exit fees.

If you decide Flow Home isn’t right for you, you can switch to another retailer at any time.

We do run a standard credit check when you sign up, but if you change your mind early on you also have a 10‑day cooling‑off period as required under energy regulations.

Outside the Happy Hour export window, your feed‑in tariff is currently $0/kWh.

That’s because during the middle of the day the grid is often flooded with solar and wholesale prices are low, so your exports aren’t worth much to the system.

By contrast, during Happy Hour, you receive a higher export rate of 40c/kWh, because that’s when your energy is more valuable.

For Happy Hour, If you’re in New South Wales, South Australia or South East Queensland, you’ll earn:

• 40c/kWh on the first 15 kWh you export during Happy Hour (5:30pm – 9:30pm)
• 10c/kWh on any additional energy you export during the same Happy Hour period

You can see the following in the Flow Home app:

• A live or near real‑time view of your household usage when live data is available (typically updating every few seconds via smart meter or Flow Hub).
• A “Today” view showing how your usage and exports have tracked so far.
• Historical views of your last 30 days (and beyond) in 5‑minute intervals, including how much you exported and when.
• An energy forecast for the week ahead, highlighting cheaper and more expensive times so you can plan usage and exports.
• A price efficiency dial that shows whether your current behaviour is likely to improve or worsen your monthly Price Efficiency Adjustment. This makes it easy to see how your habits line up with cheaper and more expensive times, and how much of your solar you’re using or exporting.

Any feed-in credit automatically rolls over from month to month and will be applied as a discount to your next monthly bill.

You can request credit to be paid out in the Flow Power app in the ‘profile’ section, or by contacting customer service via email or live chat (available Monday – Friday, 9-5pm). We will require your bank details for the refund to be processed.

If you cancel your Flow Power contract, any credit will be paid out to you.

No. Flow Home is not a Virtual Power Plant (VPP).

With Flow Home, customers keep full control of their battery systems. Flow Power does not control how your battery operates or when your energy is exported. Your system runs independently, so you decide how your stored energy is used.

Get up to 8kWh of electricity usage credited in each hour between 11am and 3pm local time, up to 32 kWh across the four-hour period. Each hour has its own 8kWh allowance and unused electricity does not carry into another hour.

Your electricity use is calculated under your plan using your base rate, including any applicable Price Efficiency Adjustment. We then apply a separate 4Free credit that offsets the effective energy usage cost of your eligible electricity used during the 4Free Period.

The Price Efficiency Adjustment (PEA) reflects when you use electricity during the billing period.

Using more electricity during lower-price periods may reduce your rate, while using more during higher-price periods may increase it.

Learn how Price Efficiency Adjustment works