Credit & Collections Officer

Flow Power is an Australian electricity retailer and technology company reshaping how homes and businesses use energy. We combine retail electricity, expert energy advice and smart tools like kWatch to help customers understand usage, unlock value and make smarter energy decisions.

We’re building a renewable energy future with customers, renewable projects and an award-winning in-house team. If you’re curious about energy, comfortable with technology and excited by customer impact, you’ll find real purpose and room to grow here.

We’re seeking a proactive Credit & Collections Officer to manage cashflow and collection risk and to administer accounts receivable processes. You will report to the Credit & Collections Manager and work closely with Finance, Account Officers and Customer Accounts teams to minimise overdue balances, recover debt, and maintain strong customer relationships.

• Manage daily accounts receivable activities including payment allocations, direct debits and bank statement reconciliations
• Drive debt recovery and portfolio management to reduce overdue balances and collection risk
• Proactively contact customers to establish payment arrangements
• Perform checks to assess customer credit risk, within company guidelines
• Support month-end reconciliations and cashflow reporting

You are results-driven, customer-focused and confident managing sensitive conversations with customers about payments. You bring strong attention to detail, good commercial judgement and the ability to work collaboratively across teams. You’ll model Flow Power’s company values when handling sensitive conversations with customers.

• Tertiary qualification in Accounting or Finance preferred
• 2–3 years’ experience in collections and knowledge of the accounts receivable function
• Experience or knowledge of the energy retail sector is advantageous
• Strong written and verbal communication skills
• Strong interpersonal and negotiation skills
• Demonstrated ability to analyse financial information and prepare reporting
• Experience with payment processing, direct debits and PPSR desirable

It’s an exciting time to join Flow Power as we scale our electricity retail footprint in the large C&I market segment and grow our recently launched Flow Home product for everyday energy users. A medium-sized organisation of specialists and business leaders will keep you continuously learning in a complex and rapidly growing renewable energy sector. Some of our other benefits include:

• Short-Term Incentives: Rewarding high performance and employee contribution to company success through our generous short term incentive program
• Flexible Work Options: Hybrid ‘work from home’ policy, additional purchased leave entitlement, all contributing to more work-life balance
• Remuneration Policy: Aims to reward employees consistently and fairly, based on performance, market trends, and internal relativity
• Office Environment: Fresh office spaces designed for connection and collaboration, fostering teamwork
• Social Events: Regular social events including end-of-month celebrations, off-site activities, and regular workplace lunches
• Parental Leave Support: Generous parental leave policy and support for growing families while maintaining workplace links
• Continuous Learning: Promotes continuous learning through further education assistance policy to support your ambitions where they align with business interests
• Employee Assistance Program: Offers comprehensive and confidential support for employees and families, including career, conflict, family, finance, and nutrition advice
• Service Recognition: Employees with 5 years of service receive 5 weeks of annual leave accrual

If you’re ready to make a meaningful impact in the future of energy, we’d love to hear from you! Apply today and join Flow Power in shaping the future of energy solutions.

If you would like to have a confidential discussion, please contact Jordan Mackenzie, Talent Acquisition Partner at Jordan.mackenzie@flowpower.com.au