The Active Option explained

Taking the guesswork out of knowing how and when to buy energy.

Your Price Efficiency Factor explained

Put the power back in your hands by managing your PEF

Account Management

One of our dedicated Account Managers can review your progress Quarterly, Bi-annually or Annually. You’ll always have access to the kWatch® portal.

Hedges Explained

Achieve price certainty with a hedging strategy suited to your business power needs.

kWatch® Controller explained

The kWatch® Controller is the first step in saving money and making smarter power decisions. Installed on your site, it provides transparency and control over your electricity use through live data feeds, alerts and automation.

Changes to your charges

As your electricity retailer, we abide by an ever changing array of rules and regulations. They impact the costs that we pass onto you and the way your are billed. We keep this page up to date with changes as they happen.

Your 2 minute guide to substitute data

Did you know that sometimes your metering data doesn’t come through to us?

Whether it’s due to a system fault or a transmission error, disruptions can occur for a number of reasons. That’s when your Metering Data Provider (MDP) turns to plan B – substitute data.

Meet the Average Rate Option (ARO)

Meet the Average Rate Option (ARO) one of Flow Power’s sharpest power tools. With the ARO, you’ll benefit when market prices are low, while capping the maximum price – so you’ll never pay more than you need to.

55 Day Advance Payment Explained

Flow Power is here to help you master the wholesale market. No tricks, nothing hidden. But that also means we do some things differently. And our 55-day advance payments is one of those things.

Energy under control

Get involved in NSW’s demand response program this summer with the kWatch^® Intelligent Controller. AEMO has predicted that peak demand may outstrip supply this summer. We’ve cracked the answer. Our Controller means you can get paid to power down.

Hedges made simple

Hedges give you even more control over your energy spend by allowing you to negotiate a fixed rate.

Power Purchase Agreements Explained

Buy your power from a renewable plant through a Power Purchase Agreement (PPA) to access long-term savings.

Market Monitoring Explained

Keep your eye on the market around the clock with the Market Monitoring power tool: a handy service that fills you in via SMS and email notifications, and lets you know when you need to take action, whether you’re at your desk or on the road.

How does the Ceiling work?

Set every quarter and flexible with your individual business needs, the Ceiling sets a peak price in accordance with market activity, ensuring you’ll never pay more than you need to.

How the Wholesale Power Market Works

Energy retailers buy their electricity from the same wholesale electricity market, where prices fluctuate and are set every 5 minutes

Getting Power Use Under Control

Leading into summer power prices are predicted to rise. We’ve cracked the answer though. Our load management technology helps you power down when the price is high, and manage your usage on site and remotely.