Changes to your charges

As your electricity retailer, we abide by an ever changing array of rules and regulations. They impact the costs that we pass onto you and the way your are billed. We keep this page up to date with changes as they happen.

Your 2 minute guide to substitute data

Did you know that sometimes your metering data doesn’t come through to us?

Whether it’s due to a system fault or a transmission error, disruptions can occur for a number of reasons. That’s when your Metering Data Provider (MDP) turns to plan B – substitute data.

Meet the Average Rate Option (ARO)

Meet the Average Rate Option (ARO) one of Flow Power’s sharpest power tools. With the ARO, you’ll benefit when market prices are low, while capping the maximum price – so you’ll never pay more than you need to.

Put a cap on it

Meet the Cap: part of Flow Power’s Hedge Power Tool. When prices are low, you’ll benefit and when they rise – a cap will ensure you don’t pay more than the strike price. It’s the best of both worlds. A cap provides cost certainty in a rising market. 

The Glossary for Energy

Our initiative to build an energy dictionary resource for Australian business