Policy
See the details of our policy documents in the links below.
Hardship Policy
This policy applies to all residential customers living in Queensland, New South Wales, Australian Capital Territory, South Australia and Tasmania, having difficulties paying their energy bills to due to hardship.
VIC Hardship Policy
This policy applies to all residential customers living in Victoria, having difficulties paying their energy bills to due to hardship.
Complaints Policy
Take a look at how we can help you if you’d like to make a complaint.
Privacy Policy
We respect your privacy. You can find the details here.
Have questions?
For any questions, please don’t hesitate to reach out to our friendly team.
Read more about the iEnergytech journey here.
Putting the power back in your hands since 2009
