Flow Power Policies - Flow Power
Policy

See the details of our policy documents in the links below.

Hardship Policy

This policy applies to all residential customers living in Queensland, New South Wales, Australian Capital Territory, South Australia and Tasmania, who find it hard to pay their energy bills to due to hardship.

Complaints Policy

Take a look at how we can help you if you’d like to make a complaint.

Privacy Policy

We respect your privacy. You can find the details here

Latest news

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Aidan gets the price right – to supply Australians with clean, cheap energy

Meet Aidan Moore – Tracing and Pricing Manager. Aidan Moore first connected with our fresh approach to retailing electricity. Now he connects customers with better prices and bigger savings.

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Rapid progression and real impact: How Jacob is leading the way to our cleaner tomorrow

Meet Jacob Mahoney – General Manager. Jacob had always wanted to promote renewable energy. But he didn’t know how, until he met Flow Power.

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Power and purpose: How Tricia is accelerating Australia’s renewable future one business at a time

Meet Tricia Lorenzo – Head of Solutions Development, New Business Sales and Marketing. Tricia’s journey with Flow Power begins with a chance encounter at an energy conference.

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Energy Market Wrap: June 2022

Our energy specialists provide insights into what happened across the NEM this June, while taking a closer look into each state and what to expect in July.