If you happen to have a poor experience with us, we want to know. The sooner we hear about it, the sooner we can do something about it.
Let us know
- Your Flow Power account number
- Your name and preferred contact details
- A description of your complaint
You can view our complaints policy here.
1300 08 06 08
Write to us
PO Box 6074, Hawthorn Vic 3122
Energy and Water Ombudsman NSW
Call 1800 246 545 or visit www.ewon.com.au
Energy and Water Ombudsman QLD
Call 1800 662 837 or visit www.ewoq.com.au
Energy and Water Ombudsman VIC
Call 1800 500 509 or visit www.ewov.com.au
ACT Civil and Administrative Tribunal
Call (02) 6207 1740 or visit www.acat.act.gov.au
Energy and Water Ombudsman SA
Call 1800 665 565 or visit www.ewosa.com.au
Energy Ombudsman TAS
Call 1800 001 170 or visit www.energyombudsman.tas.gov.au
Other useful information
Read Flow Powers policy documents here.
Read about the procedures and policies relating to the function of Flow Power here.