Client Relationship Manager

Flow Power is an energy retailer, technology and engineering company that has been reshaping energy since 2008.  Our mission is to “create the renewable energy future, together” by empowering Australian businesses and homes with innovative solutions and technology to transform the energy market. Our founder and CEO has been recognised in The Green List 2024 Top 100, and thanks to our highly specialised teams, we are the recipients of several industry awards.

We are experiencing rapid growth, fully supported by our shareholders and investors towards making our vision of a greener and cleaner Australia a reality.

The role of the Client Relationship Manager is to create long-term, trusting and profitable relationships with our clients. In this position, you will oversee a portfolio of small to medium Commercial & Industrial clients, renew the electricity contracts of these clients, and develop and close new business opportunities that arise from within this client base.

• Manage and grow existing client relationships to strategically grow market share.
• Ensure sales targets are met (Renewal, Gross Margin, MWh retention and New Business).
• Participate in strategy discussions to discover client problems and identify desired outcomes.
• Collaborate with the Energy Ready team to identify energy management solutions and opportunities.
• Act as the primary point-of-contact for your client portfolio and related administrative requirements.
• Maintain thorough knowledge of our products and services to deliver best outcome for clients.
• Provide clients with analysis on their pricing performance or performance against benchmarks.

As an experienced energy sector professional, you have knowledge of the relevant parties in the renewable energy sector, and how the Flow Power product offering gives us a point of differentiation in the market. Working in alignment with our company values, you will leverage your strong customer service skills to maintain and grow our relationship with our clients.

• Preferred Bachelor level study in Business Administration, Commerce or similar
• Evidence of success in Account Management position, selling ‘solutions’ in a B2B market
• Exceptional ability to communicate and present at all levels of an organization
• Strong prior use and comfortability with a range of CRM software and MS Office tools
• Ability to demonstrate commercial acumen to learn the Flow Power business model and product offering, as well customer business needs