Hardware Services Engineer

Flow Power is an energy retailer, technology and engineering company that has been reshaping energy since 2008.  Our mission is to “create the renewable energy future, together” by empowering Australian businesses and homes with innovative solutions and technology to transform the energy market. Our founder and CEO has been recognised in The Green List 2024 Top 100, and thanks to our highly specialised teams, we are the recipients of several industry awards.

We are experiencing rapid growth, fully supported by our shareholders and investors towards making our vision of a greener and cleaner Australia a reality.

As a Hardware Services Engineer with Flow Power, you will support the rollout, integration and ongoing performance of Flow Power’s kWatch Intelligent Controller across our commercial & industrial customer base. The kWatch Intelligent Controller retrieves energy usage data which enables our retail offerings and energy management solutions to our customers.

• Deploy and provide integration and technical support for kWatch Intelligent Controllers.
• Monitor controller performance to maintain and improve service to customers.
• Develop and maintain installation, configuration and commissioning documentation.
• Provide technical support to internal stakeholders in Engineering, Technology Development, and customer-facing teams.
• Support product and feature development by developing product expertise.
• Support on data readiness and system development to support product readiness for scale.

This role is ideal for an early to mid-career engineer or technically minded professional who enjoys hands-on problem solving, working with hardware and data. The componentry interfaces into customers’ local BMS or SCADA systems and captures energy data, suitable for someone with existing knowledge and interest in the energy market or electrical engineering.

Working in alignment with our company values, this role will contribute to our readiness for scale during an exciting time in Flow Power’s history. With a good degree of opportunity for autonomy, this role will join a small team with significant impact on driving positive outcomes with our proprietary hardware.

• Tertiary study in Electrical Engineering, related field, or demonstrable equivalent knowledge of similar electrical hardware.
• Strong written and verbal communication skills, including the ability to explain technical concepts in plain language.
• Interest and knowledge of the Australian energy sector and energy management concepts.
• Basic data and programming skills is advantageous, or strong problem-solving skills with interest and experience in system process improvement and data management.

Desirable but not expected

• Experience with energy management systems, demand response, industrial control systems, SCADA or telemetry.
• Experience commissioning hardware or working with contractors and installation partners.
• Experience testing or supporting hardware-software products in the field.

It’s an exciting time to join Flow Power as we scale our electricity retail footprint in the large C&I market segment and grow our recently launched Flow Home product for everyday energy users. A medium-sized organisation of specialists and business leaders will keep you continuously learning in a complex and rapidly growing renewable energy sector. Some of our other benefits include:

• Short-Term Incentives: Rewarding high performance and employee contribution to company success through our generous short term incentive program
• Flexible Work Options: Hybrid ‘work from home’ policy, additional purchased leave entitlement, all contributing to more work-life balance
• Remuneration Policy: Aims to reward employees consistently and fairly, based on performance, market trends, and internal relativity
• Office Environment: Fresh office spaces designed for connection and collaboration, fostering teamwork
• Social Events: Regular social events including end-of-month celebrations, off-site activities, and regular workplace lunches
• Parental Leave Support: Generous parental leave policy and support for growing families while maintaining workplace links
• Continuous Learning: Promotes continuous learning through further education assistance policy to support your ambitions where they align with business interests
• Employee Assistance Program: Offers comprehensive and confidential support for employees and families, including career, conflict, family, finance, and nutrition advice
• Service Recognition: Employees with 5 years of service receive an extra week (5 weeks total) of annual leave accrual