Credit & Collections Officer

Flow Power is an energy retailer, technology and engineering company that has been reshaping energy since 2008.  Our mission is to “create the renewable energy future, together” by empowering Australian businesses and homes with innovative solutions and technology to transform the energy market. Our founder and CEO has been recognised in The Green List 2024 Top 100, and thanks to our highly specialised teams, we are the recipients of several industry awards.

We are experiencing rapid growth, fully supported by our shareholders and investors towards making our vision of a greener and cleaner Australia a reality.

We’re seeking a proactive Credit & Collections Officer to manage cashflow and collection risk and to administer accounts receivable processes. You will report to the Credit & Collections Manager and work closely with Finance, Account Officers and Customer Accounts teams to minimise overdue balances, recover debt, and maintain strong customer relationships.

• Manage daily accounts receivable activities including payment allocations, direct debits and bank statement reconciliations
• Drive debt recovery and portfolio management to reduce overdue balances and collection risk
• Proactively contact customers to establish payment arrangements
• Perform checks to assess customer credit risk, within company guidelines
• Support month-end reconciliations and cashflow reporting

You are results-driven, customer-focused and confident managing sensitive conversations with customers about payments. You bring strong attention to detail, good commercial judgement and the ability to work collaboratively across teams. You’ll model Flow Power’s company values when handling sensitive conversations with customers.

• Tertiary qualification in Accounting or Finance preferred
• 2–3 years’ experience in collections or accounts receivable
• Strong written and verbal communication skills
• Strong interpersonal and negotiation skills
• Demonstrated ability to analyse financial information and prepare reporting
• Intermediate to advanced Excel and Microsoft Office skills
• Experience with payment processing, direct debits and PPSR desirable
• Strong planning, organisation and time-management capability

It’s an exciting time to join Flow Power as we scale our electricity retail footprint in the large C&I market segment and grow our recently launched Flow Home product for everyday energy users. A medium-sized organisation of specialists and business leaders will keep you continuously learning in a complex and rapidly growing renewable energy sector. Some of our other benefits include:

• Short-Term Incentives: Rewarding high performance and employee contribution to company success through our generous short term incentive program
• Flexible Work Options: Hybrid ‘work from home’ policy, additional purchased leave entitlement, all contributing to more work-life balance
• Remuneration Policy: Aims to reward employees consistently and fairly, based on performance, market trends, and internal relativity
• Office Environment: Fresh office spaces designed for connection and collaboration, fostering teamwork
• Social Events: Regular social events including end-of-month celebrations, off-site activities, and regular workplace lunches
• Parental Leave Support: Generous parental leave policy and support for growing families while maintaining workplace links
• Continuous Learning: Promotes continuous learning through further education assistance policy to support your ambitions where they align with business interests
• Employee Assistance Program: Offers comprehensive and confidential support for employees and families, including career, conflict, family, finance, and nutrition advice
• Service Recognition: Employees with 5 years of service receive 5 weeks of annual leave accrual

If you’re ready to make a meaningful impact in the future of energy, we’d love to hear from you! Apply today and join Flow Power in shaping the future of energy solutions.

If you would like to have a confidential discussion, please contact Jordan Mackenzie, Talent Acquisition Partner at Jordan.mackenzie@flowpower.com.au